Back to Support Center

Report an Issue

Submit detailed reports about technical issues or system problems.

Technical Bug

Report software bugs or technical issues

System Error

Report system crashes or errors

Improvement Suggestion

Suggest improvements or enhancements

Priority Levels

Critical

System down or severe impact on operations

Response time: Within 1 hour

High

Major feature not working

Response time: Within 4 hours

Medium

Feature working with limitations

Response time: Within 24 hours

Low

Minor issues or cosmetic problems

Response time: Within 48 hours

Submit Report

Reporting Guidelines

What to Include

  • Clear issue description
  • Steps to reproduce
  • Expected vs actual results
  • Screenshots or videos

After Submission

  • Track via issue ID
  • Respond to follow-up questions
  • Test proposed solutions
  • Verify issue resolution